Privacy policy
Last updated November 13, 2026. Wave Back is operated by Quiet Hours LLC ("we").
Who this covers
Business customers who sign up for Wave Back, and people who call or text a business that uses Wave Back. For the second group, we act on behalf of that business.
What we collect
- From business customers: name, email, business name and phone numbers, settings, and billing details (handled by our payment provider).
- From people who contact a business: phone number, the time of the call, text messages exchanged with the business, the customer name the business enters for a review request, and whether a review link was opened or a private note was sent.
- Basic technical data, such as delivery status reports from the phone carrier.
How we use it
Only to run Wave Back for the business: send the missed-call reply and review requests, show conversations to the business, honor STOP requests, keep the service secure, and meet legal duties. We don't sell personal information, and we don't use it for advertising.
Text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. See the text message terms.
Who processes data for us
Service providers that host or deliver the service: Twilio (calls and texts), Supabase (database), Vercel (hosting), Resend (email) and, when billing starts, Stripe (payments). They may use the data only to provide their service to us.
How long we keep it
While the business uses Wave Back. When a business closes its account, its data is deleted within 90 days, except records we must keep by law. Opt-out records are kept so a STOP request stays honored.
Your choices
Reply STOP to stop texts. To see, correct or delete your information, email daniel@wavebackapp.com. If your request is about a specific business, we'll work with that business to answer it.
Contact
Quiet Hours LLC, 2116 Glasgow Drive, Bushkill, PA 18324. daniel@wavebackapp.com