Terms of service

Last updated November 13, 2026. These terms are between you (the business) and Quiet Hours LLC, which runs Wave Back.

The service

Wave Back gives your business a phone number that texts back callers you miss, a shared inbox, and review requests you send after finishing a job. Text messages to your customers follow the text message terms.

Plans and billing

• Missed Calls: $49 a month. Each extra phone number: $19 a month.
• Missed Calls + Reviews: $79 a month. Each extra location: $29 a month.
• Billed monthly in advance, no contract. Cancel any time; service runs to the end of the paid month. Annual plans, where offered, get two months free and aren't refundable after 30 days.
• We'll give 30 days' notice before any price change.

Your responsibilities

• Only send review requests to real customers you served. Ask every customer the same way: no offering anything in return and no filtering out unhappy customers, which Google forbids.
• Don't use Wave Back for marketing blasts, purchased lists or anything unlawful.
• Answer the people who reply, and respect opt-outs. Wave Back handles STOP automatically.
• Keep your login safe, and tell us about any misuse.

Our responsibilities

We work to keep Wave Back running and your data safe, and we follow carrier rules for business texting. Texts depend on phone carriers, so we can't promise every message is delivered or delivered on time.

Limits

Wave Back is provided as is. To the extent the law allows, our total liability is limited to the fees you paid in the 3 months before a claim, and we aren't liable for lost jobs, lost profits or indirect damages.

Ending the service

You can cancel any time. We may suspend accounts that break these terms or carrier rules. After cancellation, your data is deleted within 90 days (see the privacy policy).

Law

These terms are governed by the laws of Pennsylvania.

Contact

Quiet Hours LLC, 2116 Glasgow Drive, Bushkill, PA 18324. daniel@wavebackapp.com